Returns and refunds Policy
Returns and refunds PolicyReturns is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.
|Apparels: Clothing (excluding Lingerie, Innerwear, Socks and Freebies), Footwear, Eyewear, Fashion Accessories||10 days||You may request for a refund /replacement within 10 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.|
|Apparels: Lingerie (top-wear), Sport & Fitness Equipment, Watches, Baby Care, Precious & Non-Precious Jewellery, Footwear Accessories, Travel Accessories |
Home: Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply;
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
|5 days||You may request for a refund / replacement within 5 days of delivery, For Lingerie (top-wear), it should be unworn, unwashed, without stains, undamaged and with all original tags & packaging intact.|
|Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple)Home: Furniture||5 days||You may request for a replacement within 5 days of delivery/ installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.|
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. In the case of tablets, you may also be required to install an application to aid with troubleshooting.
For products where installation is provided by Henkako's service partners, please do not open the product packaging by yourself. Henkako authorised personnel shall help in unboxing and installation of the product. In this case, the replacement period commences from the date of installation.
|Electronics: Mobiles (except Apple, Google) |
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG
|5 days||You may request for a replacement within 5 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.|
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit. In the case of smartphones, you may also be required to install an application on the mobile to aid with troubleshooting.
If a defect is determined within the 10-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed, the issue is not diagnosed within 10 days of delivery, a troubleshooting step cannot be performed, or if one replacement has already been provided, you will be directed to a brand service centre to resolve any subsequent issues.
|Electronics: Mobiles - Apple, GoogleTablets - AppleLaptops - AppleSmart Watches - Apple||5 days||You may request for a replacement within 5 days of delivery only if the product was received in damaged condition. In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.For all other device-related issues, please contact the brand authorized service centre directly. Authorized Service Partner Locator :|
Apple - https://locate.apple.com/in/en
Google- h ttps://support.google.com/pixelphone/answer/7173456?hl=en-GB
Brand Support Site :Apple - https://support.apple.com/en-inGoogle - https://madeby.google.com/intl/en_in/phone/support/
|No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM||No returns||These product categories are non-returnable.|
|Grocery||2 Days||If the item is defective or not as described, you may return it during delivery directly or you may request for return within 2 days of delivery for items that are defective or are different from what you ordered. Items must be complete (including freebies), free from damages and for items returned for being different from what you ordered, they must be unopened as well|
In case of returns to picked up by Henkako Executive (currently within Old Ziro area) Henkako shall assign it's executive to visit your pick up address one time (after getting a confirmation of your availability). If in case you are not found at the assigned address, Henkako executive shall mark the visit as final and you will have to bring the product(s) to our Old Ziro Office on your own.
During pick-up/customer self return, your product will be checked for the following conditions:
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged.|
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.